Warranty and repair
Main-unit warranty with a responsive repair service and genuine spare parts.
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Contact
Quotation, model selection, spare parts, commissioning and training — tell us what you need and we will answer.
Contact information
Get in touch
FORWARD equipment is sold through direct enquiry, so you always talk to someone who knows the machine.
AddressRoom 1006, Building 1, Hangzhou Digital Port, Linping District, Hangzhou, China
Telephone+86-573-8258-2051
Mobile / WhatsApp+1-832-380-5819
Websitewww.forwardenergy.cc
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Enquiry
Request a quotation
Services
What we do after the machine arrives
Parts supply
Hoses, torches, nozzles, flashback arrestors and accessories shipped from stock.
Commissioning and training
Start-up support and operator training so your team runs the machine confidently.
Model selection support
We size the machine to your material, thickness and duty cycle before you buy.
FAQ
Questions we are asked before an order
Yes. The PEM stack electrolyses pure water, so no electrolyte or chemical additive is needed — and there is no alkaline mist to corrode the piping.
No. Welding and brazing need nothing but water and electricity. To cut, you connect a standard oxygen cylinder for the cutting-oxygen line — the hydrogen and oxygen for the flame still come from the machine.
On carbon steel: 15–25 mm with the 1500 L/H model, 25–40 mm with the 4500 L/H model and 40–80 mm with the 9000 L/H model.
AC 380 V three-phase on all standard models. Tell us your market and supply voltage and we will confirm the configuration and current draw for your model.
Yes. Voltage, plugs, labels and documentation are adapted to the destination market, and OEM branding is available. A dual welding gun and automatic ignition module are offered as options.
Warranty and repair, parts supply, commissioning and operator training, plus model selection support before purchase. Contact us for the warranty terms of your specific model.